About Bummer:

Hey there! At Bummer, we're not just a brand; we're a lifestyle. We're all about creating products that resonate with our audience. As we continue to grow and expand our presence, we're on the lookout for a Visual Communication Designer to join our creative squad.

What You'll Be Doing:

Key Responsibilities:

Respond promptly to customer inquiries via various channels (phone, email, chat, social media).
Provide accurate, valid, and complete information by using the right methods/tools.
Handle customer complaints, provide appropriate solutions and alternatives within the time limits, and follow up to ensure resolution.
Keep records of customer interactions, process customer accounts, and file documents.
Identify and assess customers’ needs to achieve satisfaction.
Follow communication procedures, guidelines, and policies.
Go the extra mile to engage customers.
Coordinate with the internal team to ensure customer satisfaction.
Maintain a positive, empathetic, and professional attitude toward customers at all times.

Skills and Qualifications:

Proven customer support experience or experience as a client service representative.
Strong phone contact handling skills and active listening.